BetVictor Privacy Policy

At BetVictor, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, mobile app, or any of our services. Whether you access us via the BetVictor app, our desktop platform, or mobile web, this policy applies to all interactions you have with us. We encourage you to read this document carefully so you understand your rights and how we handle your data.

Who We Are

We are BetVictor, an online betting and gaming operator with roots dating back to 1946. Our online services have been available since 2000, and we operate under licences issued by the Gibraltar Regulatory Authority and the UK Gambling Commission, among others. Our registered operations are based in Gibraltar, and we offer services to customers in the United Kingdom, Ireland, and other permitted jurisdictions. If you have any questions about this policy or how we handle your data, you can contact us at help@betvictor.com.

Information We Collect

When you register an account, place a bet, use the BetVictor casino, or interact with our customer support team, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details (email address, phone number, postal address)
• Account login credentials, including username and )sm_{L2v9CeFF%]J
• Payment and financial information, such as debit card details, bank account numbers, and transaction history
• Identity verification documents (passport, driving licence, proof of address) for KYC and AML compliance
• Your betting and gaming activity, including deposits, withdrawals, and gameplay records
• Device information and IP address when you use the BetVictor app or website
• Communications you send us via live chat, email, or our complaints address at resolution@betvictor.com
• Responses to promotions, including any BetVictor bonus code or promo code you apply

How We Use Your Information

We use the personal data we collect to provide, maintain, and improve our services. At BetVictor, we rely on several legal bases for processing your data, including the performance of a contract, compliance with legal obligations, and our legitimate business interests.

Service Delivery and Account Management

We use your information to operate your account, process deposits and withdrawals, verify your identity, and deliver the gaming and betting services you request. This includes enabling your BetVictor login, managing your account currency (which is set at registration and cannot be changed), and processing transactions via accepted payment methods such as Visa, Mastercard, Apple Pay, Google Pay, Trustly, and others available in your jurisdiction.

Legal and Regulatory Compliance

As a licensed operator, we are required to carry out identity checks, age verification, and anti-money laundering (AML) screening. We process your data to meet these obligations and to comply with applicable laws in the UK and other jurisdictions where we operate. We may share relevant information with regulatory bodies, law enforcement agencies, or financial institutions where required by law.

Responsible Gambling

We take responsible gambling seriously. We use your account data and activity history to monitor for signs of problem gambling, apply self-exclusion or deposit limits where requested, and fulfil our obligations under the UK Gambling Commission's social responsibility requirements.

Marketing and Promotions

With your consent, we may use your contact details to send you information about our latest offers, including BetVictor bonuses, free spins promotions, and casino sign-up offers. You can opt out of marketing communications at any time by adjusting your account settings or contacting our support team. Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and within the BetVictor casino app to enhance your browsing experience, remember your preferences, and collect analytical data about how our platform is used. These may include session cookies, persistent cookies, and third-party analytics tools. You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification and fraud prevention service providers
• Game providers and technology partners who support the operation of our platform
• Regulatory authorities and law enforcement when legally required
• Group companies within the BetVictor family of brands, where data sharing is necessary for operational purposes

Any third parties we share data with are contractually obligated to handle your information securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or our internal retention policies. For UK customers, we are typically required to retain account and transaction records for a minimum of five years following account closure, in line with anti-money laundering legislation. After this period, data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability, where technically feasible
• The right to withdraw consent to marketing at any time
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you are based in the UK

To exercise any of these rights, please contact us at help@betvictor.com. We aim to respond to all data-related requests within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include SSL encryption, secure payment processing, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique )sm_{L2v9CeFF%]J for your BetVictor login and to keep your account credentials confidential.

International Transfers

As we operate from Gibraltar and work with international service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant regulatory authorities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our website or app. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or your personal data, please do not hesitate to reach out to us at help@betvictor.com or, for formal complaints, at resolution@betvictor.com. We are here to help.